1. Introduction
PLM Space (“PLM Space”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when you visit our website (plmspace.ca), our Oakville showroom, or otherwise interact with our services.
PLM Space operates in Ontario, Canada, and primarily serves clients in Oakville and the Greater Toronto Area (GTA). By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect
We collect the following types of information:
2.1 Information You Provide Directly

Name, email address, phone number, and mailing address
Project details (renovation type, budget range, timeline, property information)
Inspiration photos, floor plans, or other documents you share with us
Inquiries, messages, and consultation requests submitted through our website or forms
RSVP and event registration information

2.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:

IP address and approximate geographic location
Browser type, device type, and operating system
Pages viewed, time spent on pages, and referring website
Cookies, pixel tags, and similar tracking technologies (see Section 6)

2.3 Information from Third Parties
We may receive information about you from:

Social media platforms (if you interact with us via Facebook, Instagram, LinkedIn, etc.)
Advertising and analytics partners (e.g., Google, Meta)
Referrals from existing clients or business partners

We do not collect payment or financial information through our website. All project quotes, invoices, and payments are handled directly through our in-person or contractual processes.

3. How We Use Your Information
We use your information to:

Respond to inquiries and consultation requests
Schedule showroom visits and follow up on RSVPs
Provide design, renovation, and construction services in Oakville and the GTA
Send project updates, quotes, and contractual documents
Send marketing communications about our services, events, and promotions (with your consent, and you may opt out at any time)
Improve our website, services, and customer experience
Analyze website traffic and advertising performance
Comply with legal obligations and protect our legal rights

4. How We Share Your Information
We do not sell your personal information. We may share your information only in the following situations:

Service Providers: With trusted third-party vendors who help us operate our business (e.g., website hosting, CRM software, email marketing platforms, analytics providers). These providers are contractually obligated to protect your information.
Business Partners: With trade partners, suppliers, or subcontractors involved in delivering your renovation project, only as necessary to complete the work.
Legal Requirements: When required by law, court order, or governmental authority in Canada.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

5. Marketing & Advertising
With your consent, we may use your information to send you marketing communications via email, SMS, or postal mail. You can unsubscribe at any time by:

Clicking the “unsubscribe” link in any marketing email
Replying “STOP” to marketing SMS messages
Contacting us directly at info@plmspace.ca

We also use online advertising platforms (such as Meta and Google) to display ads about our services to potential clients in Oakville and the GTA. These platforms may use cookies and similar technologies to show you relevant ads based on your interactions with our website. You can manage your ad preferences through:

Google Ads Settings
Meta Ad Preferences
Digital Advertising Alliance of Canada Opt-Out

6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and analyze website performance. These include:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
Advertising Cookies: Used to deliver relevant ads on Meta, Google, and other platforms (e.g., Meta Pixel, Google Ads tag)
Functional Cookies: Remember your preferences and improve usability

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, provide client service, and protect our legitimate business interests.

Client and project records may be retained during the project and for up to 7 years after completion where necessary for warranty, tax, accounting, contractual, or legal purposes.

Marketing contact information is retained until you unsubscribe, withdraw your consent, or request deletion, unless we are legally required to retain it.

Website analytics data is retained according to the settings of the analytics tools we use and is typically stored in aggregated or de-identified form.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it.

8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (SSL/TLS), restricted internal access at our Oakville office, and secure data storage.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights
Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws, you have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Withdraw consent for marketing communications at any time
Request deletion of your personal information (subject to legal and contractual obligations)
Lodge a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca)

To exercise any of these rights, please contact us using the details in Section 13.

10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it.

11. Third-Party Links
Our website may contain links to third-party websites (e.g., social media, partner brands, suppliers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing your information.

12. International Data Transfers
While PLM Space operates exclusively in Ontario, some of our service providers (such as cloud hosting, analytics, and advertising platforms) are located outside of Canada, including in the United States. By using our services, you consent to your information being transferred to and processed in these jurisdictions, which may have different data protection laws than Canada.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will reflect any changes. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
PLM Space: 1108 Speers Rd, Oakville, ON L6L 2X4
Email: info@plmspace.ca
Phone: (905) 337-8889